About us

About Trusted PC Man

Established in 2004, Trusted PC Man has grown to now support in excess of 800 businesses and residential customers worldwide.

Our ethos is simple and it is clear. We provide our clients with professional, trusted & cost-effective solutions and our view is that prevention is better than cure.

Rather than deal with problems which can cause our clients stress, anxiety and downtime, we implement tried and tested solutions which are both reliable, flexible and supportable.

Trusted PC Man offer free consultations for businesses consisting of sole traders to SME’s with approximately 50 employees. Please browse our website to find out more, or simply contact us on 01428 606395.

Trusted PC Man Shop Front

Our team consists of individuals who have a genuine passion for IT and customer service. If you were to ask us what our USP is then we would respond with the following…

“We genuinely care about our clients and we want a long-term relationship with them. We understand what it takes to run a business and we do everything we can to ensure that our clients do not spend their time dealing with IT issues, rather they spend their time running their own businesses”

Meet The Team

Andy Clague
Andy Clague

Business Support & Project Management

Melody Clague
Melody Clague

Finance, HR & Company Administration

Dan Cook
Dan Cook

Business Support, Home Support, Managed Services, Networks & CCTV

Mike Williams
Mike Williams

Business & Home Support, Network & CCTV

Ruby The Bassett
Ruby The Bassett

Ruby joined Trusted PC Man in 2013

For further information or to book a visit...

Our carbon footprint & assisting the community

As a business and as people we understand we must reduce our carbon footprint and we must help and encourage our customers to do the same. IT/computing is now a must for most people these days, so we all have a responsibility to protect our planet and its inhabitants.

The following are steps that Trusted PC Man have taken and will be taking to reduce our company carbon footprint and to help the community. 

  • We offer an IT recycling service which guarantees that any WEEE (Waste Electrical and Electronic Equipment) is processed both legally and responsibly.
  • We do not offer plastic bags to customers when purchasing items from our shop.
  • Our secure remote support software reduces the number of visits we need to make to customer locations, reducing fuel usage and vehicle emissions.
  • Replacing onsite servers for cloud technologies means that we no longer have servers running 24/7 within our business thus reducing our power usage.
  • We actively refurbish older computers, and we donate those computers to those who need them most. To date we have provided over 40 individuals with a way to get online, a way to do homework and way to learn.
Helium HoarderHelium Hoarder ★★★★★ Glen SmithGlen Smith ★★★★★ I’ve just purchased a restaurant with existing CCTV installed by Andy and his team.The previous owner had lost all the paperwork about the system so Andy sorted me out within an hour. Up and running on all my device with our new cloud storage account. Thanks very muchGuy DavenportGuy Davenport ★★★★★ The Trusted PC Man, based in Grayshott, is a new experience.I feel so lucky to have their help for the last couple of months. They are now suggesting, that it would be rather good to purchase new PCs etc. I knew that I needed to up grade, but the Trusted PC Man did not, for a second, force me to up grade.I have now been offered to choose from several computers but I have asked him to make the choices.Both he and his Trusted colleague in the office know much more than I do.Thank you Trusted PC Man - I await for your choice.Paul RobertsPaul Roberts ★★★★★ Being both retired and not very techy, I have found The Trusted PC Man excellent to deal with when replacing my aging PC. The various options were explained simply and easily and the installation was also quick and easy. I cannot recommend them high enough.Tim WoodsTim Woods ★★★★★ Dan built me a bespoke totally silent PC, in just a few days, transferred all my data over, installed & answered all my questions. A pleasure to deal with this cheerful team. Highly recommended.Carron MarqueesCarron Marquees ★★★★★ Have been using Trusted PC for our business for over 10 years. Dan and his team are always efficient and quick to respond.Duncan WillowsDuncan Willows ★★★★★ The service from Andy and Melody is always excellent! Above and beyondGemGem ★★★★★ After having problems with a self built PC, I approached Trusted to help solve what was wrong. The team were incredibly helpful and managed to support with specs in line with my requests, as well as advising what would be best overall with their knowledge and expertise. Trusted resolved the issue, which just so happened to be extremely uncommon! Thank you to everyone involved in helping fix my build, especially Mike who provided constant comms and updates throughout. Shout out to Ruby the office dog! 🐕 and a massive thanks again Mike/all ☺️Anne NoyceAnne Noyce ★★★★★ I have used this company for a number of years now and always found them to be helpful, knowledgeable and very pleasant to deal with. It’s great to have someone like this in the locality and so they are able to offer a personal service as well as efficient repairs and advice.Jenny BarrettJenny Barrett ★★★★★ Dan did an excellent job of rescuing my data from an old machine and transferring it to a new one. His service was swift and he provided guidance about new hardware as my knowledge was very out of date. I would definitely recommend.Steve RaynsfordSteve Raynsford ★★★★★ A very professional and friendly service nothing is too much trouble.Thanks to the whole team.Ellen Al-HashimiEllen Al-Hashimi ★★★★★ I have had support for my business from Trusted PC Man for a couple of years now which has always been absolutely brilliant. Dan has just custom built a PC for me. He was super helpful throughout the process and turned it around really quickly. I thoroughly recommend these guys for any PC help!Sophie RalstonSophie Ralston ★★★★★ ALLWAYS A GREAT , FIRIENDLY AND PROFESSIONAL SERVICE.David CroshawDavid Croshaw ★★★★★ Had a few issues today, back on my lap top post Xmas. Trusted PC sorted them out today and there seemed like quite a few issues. Well done Mike Beaumont-Williams for getting me back and running!Sheila ColeSheila Cole ★★★★★ Very professional company, helpful in all aspects of computers and assisting when needed. Would not hesitate to recommend Trusted PCManBill PearseBill Pearse ★★★★★ Just wanted to thank you for the splendid job you have done on this project. All is working perfectly, and I was pleased to find that all my favourites came through the process.Jonathan RalstonJonathan Ralston ★★★★★ It’s in the name. A great personal service. These guys know what they’re doing.Superb friendly service. I wouldn’t go anywhere else…Michael YaldenMichael Yalden ★★★★★ As a senior person and not technically very knowledgeable the help was very very good and considerate from the whole team. I could not have carried out the work without their expertise - very well done all round.I would recommend them with complete confidence.It is conforting to have the availability of such a company to call upon whether on a personal visit or by telephone.PollyPolly ★★★★★ I’ve used TrustedPCMan over several years and with several iterations of computers and I’ve always found them to be knowledgeable, hard-working and honest. I really couldn’t want anything more from a firm such as theirs. I recommend them wholeheartedly and unreservedly.Simon FraserSimon Fraser ★★★★★ I had a problem this morning. Sorted by Anthony in an hour or so. As always efficient and friendlyJames MulliganJames Mulligan ★★★★★ I delivered an arthritic 2011 Imac to Trusted Pc Man , Dan , and he took several years off it , really humming along now . Excellent customer service and reasonable prices in this computer shop - go there . JimAngela NeedsAngela Needs ★★★★★ Over more than two decades that I've had the good fortune to have Trusted PC Man maintain/upgrade/help my computer's function, I have never experienced anything more than good humour, professionalism and efficiency from Andy, Melody and their Team. Long may it continue, thank you!!Paul GardnerPaul Gardner ★★★★★ Great service, and a real pleasure to deal with. Thank you!OscarOscar ★★★★★ Great communication and easy to deal with team. Highly recommendedAnnamarie WorthingtonAnnamarie Worthington ★★★★★ Very efficient and speedy service. Would definitely recommend Dan.Stephen RichardsonStephen Richardson ★★★★★ They are the go to PC fixer in this locality, friendly and highly competent. When a 'refresh' of my PC didn't do the trick another route (to improving broadband speed) was suggested and to date has worked like a dream. Highly recommended, friendly people who know their stuff.ben misselbrookben misselbrook ★★★★★ always keen to help and drop everything for ones PC problemsJohn MorrisJohn Morris ★★★★★ So good to find a business which does what it says on the tin!Excellent service quickly repairing my laptop, and also advising me of other useful services. Will definitely use againSTEPHEN HOLDENSTEPHEN HOLDEN ★★★★★ Fantastic customer service again. Thank you for resolving works office disruption to internet and sorting issue on my home PC.Richard ClarkRichard Clark ★★★★★ Trusted pc man will be one of the services we will most miss when we leave Grayshott, but we will be taking them with us to North London on the internet!Kelvin KruminsKelvin Krumins ★★★★★ What can I say, Trusted pc are the best asset any company can have on the books.Kind regardsKel & TeensMartyn GowarMartyn Gowar ★★★★★ I was dreading changing my computer after 9 years with all the detritus on it, but Dan was marvellously helpful and supportive, and made the whole experience very easy. It is marvellous that it doesn't take ten minutes to get it going in the morning! Thanks Dan.richard baileyrichard bailey ★★★★★ We have used Trusted PC over many years, fantstic service and really reasonably priced. Very knowedgeable and lost of experience in the team. Would 100% recommend them.Brian TaylorBrian Taylor ★★★★★ Very fast and efficient advice and work on our All-in-One PC. Extremely knowledgeable staff and excellent advice on how the issues with our computer could be fixed.The PC now works so much faster!!Mark BroadMark Broad ★★★★★ Have used Trusted PC Man for several years now, excellent service from Mike and Dan always there to help and resolve the issues quicklyStephen RoeStephen Roe ★★★★★ Ray BrownRay Brown ★★★★★ As usual excellent service and good comunicationAnthea CookeAnthea Cooke ★★★★★ Andy and his team have been outstanding in their professionalism, expertise and good humour in supporting me with my pc needs over at least the last 13 years or so! They have been patient, good humoured and always found solutions - and are excellent value for money.Peter PenfoldPeter Penfold ★★★★★ Always very helpful, courteous and willing to helpJillian TwiteJillian Twite ★★★★★ Lovely lads, always happy to help out a girl in distressThomas DormanThomas Dorman ★★★★★ Fiona JobsonFiona Jobson ★★★★★ Always brilliant, very helpful, courteous and have sorted out my problems for what seems forever! Cannot rate them highly enough. Thank You to everyone at Trusted PC Man They continue to provide quick support when needed - continue on from my last post 2 years ago.John StonemanJohn Stoneman ★★★★★ I have been using Trusted PC Man for several years and always had a very good experienceDavid LawsonDavid Lawson ★★★★★ I have used Dan and his crew for many years - since he first started at his current location. I have never failed to get the appropriate (very) knowledgeable response from him and his team, no matter the nature of the problem, or urgency of the request.These days it can be hard at times to get responsive customer service in some areas, but that definitely does not apply to Dan and his team. Trust him and his crew, they are (very) good, have stellar IT experience, and outstanding customer service.Vitalina KorniienkovaVitalina Korniienkova ★★★★★ Thank you for your great and very quick work. It is always nice to work with you.jenny mostertjenny mostert ★★★★★ Once again Dan from Trusted PC Man has come to our rescue! His willingness to find an instant solution to our problem was so much appreciated. This business is such an asset to our Village, please support them! Thanks again Dan!!Ferris CowperFerris Cowper ★★★★★ Dan is the man! I had a black screen and no light on the power button, but power was supplied. I took it in. He looked at it and rang me 15 minutes later to say it was fixed!!!! Wow!!Bertie KincaidBertie Kincaid ★★★★★ 10/10, Andy's incredibly friendly and very efficient! Now I just wish that stuff broke more often!penny scottpenny scott ★★★★★ Andy is always fantastic!!Thank you 🙂Ian ForrestIan Forrest ★★★★★ Always very professional and helpful. I would strongly recommend them to anyone in need of some help with their technology.js_loader