About Trusted PC Man
Established in 2004, Trusted PC Man has grown to now support in excess of 800 businesses and residential customers worldwide.
Our ethos is simple and it is clear. We provide our clients with professional, trusted & cost-effective solutions and our view is that prevention is better than cure.
Rather than deal with problems which can cause our clients stress, anxiety and downtime, we implement tried and tested solutions which are both reliable, flexible and supportable.
Trusted PC Man offer free consultations for businesses consisting of sole traders to SME’s with approximately 50 employees. Please browse our website to find out more, or simply contact us on 01428 606395.
Our team consists of individuals who have a genuine passion for IT and customer service. If you were to ask us what our USP is then we would respond with the following…
“We genuinely care about our clients and we want a long-term relationship with them. We understand what it takes to run a business and we do everything we can to ensure that our clients do not spend their time dealing with IT issues, rather they spend their time running their own businesses”
Meet The Team
Andy Clague
Business Support & Project Management
Melody Clague
Finance, HR & Company Administration
Dan Cook
Business Support, Home Support, Managed Services, Networks & CCTV
Mike Williams
Business & Home Support, Network & CCTV
Ruby The Bassett
Ruby joined Trusted PC Man in 2013
For further information or to book a visit...
Our carbon footprint & assisting the community
As a business and as people we understand we must reduce our carbon footprint and we must help and encourage our customers to do the same. IT/computing is now a must for most people these days, so we all have a responsibility to protect our planet and its inhabitants.
The following are steps that Trusted PC Man have taken and will be taking to reduce our company carbon footprint and to help the community.
- We offer an IT recycling service which guarantees that any WEEE (Waste Electrical and Electronic Equipment) is processed both legally and responsibly.
- We do not offer plastic bags to customers when purchasing items from our shop.
- Our secure remote support software reduces the number of visits we need to make to customer locations, reducing fuel usage and vehicle emissions.
- Replacing onsite servers for cloud technologies means that we no longer have servers running 24/7 within our business thus reducing our power usage.
- We actively refurbish older computers, and we donate those computers to those who need them most. To date we have provided over 40 individuals with a way to get online, a way to do homework and way to learn.
As usual Trusted PC man has answered a query with my computer and given support as they always do,never a problem for them even when small.
Thank you for always helping when we need it.
I have used Trusted for many years. Their help has always been top quality and ensured I can continue to navigate the complexities of IT both in terms of software and hardware.
Always very happy with service and recommendations from Dan. Thank you.
Never too much for Trusted PC Man. Super service and courteous response.
Great service and attentive staff
Excellent/fast personal service setting up my info@ email account. Thanks Dan and team for a professional service i would highly recommend. Brian (Home Landscaping)
Andy and his team provide an outstanding service which is underlined by their high standard of integrity and honesty. We would, and do(!), highly recommend Trusted PC Man.Update: 4 years on and still very pleased with their services!
Response from the owner: Thanks so much for the nice review. It’s also a pleasure working with you so here’s to a productive 2020! Regards Andy
Fabulous, friendly service, quick & efficient with a ‘can do’ attitude. I would trust Andy & his team with any PC/Wifi/connectivity/CCTV related issues without hesitation.
I have been dealing with Trusted PC MAN in Grayshott for years now and am very pleased to have been doing so. On the times when I have had problems they have always sorted me out very well. Friendly, kind and effective... a five star service all round.
The best..... Andy and his team are thorough, committed and calm; they make, what feels like a crisis, easy and have more depth to their business with web services and retail sales in their shop/workshop
Great to have such an excellent pc business in Grayshott. Melody is always really helpful and responsive, with home visits available if needed, and recently booked just a couple of days ahead. It’s worth having a special annual licence to connect remotely to their workshop so that problems may be dealt with more quickly. A great team, from Andrew and Melody to Dan, who built me a new pc and laptop, and Mike who recently investigated the loss of internet to my desktop pc. A reassuring presence in the village and highly recommended.Jan
Absolutely wonderful people within a company that could not be more aptly named, Melody was so helpful from the start, more than I could have anticipated or have ever experienced with another company to be honest. My email queries were responded to quickly and in a detailed manner, very clear but not filled with technical jargon that wouldn’t be understood, not without explanation. My PC is now operating better than before and at a very decent cost, which is more than it was doing before a remote session with Trusted PC Man. I will always keep them as our go to for all IT issues going forward. Thank you to Melody especially
The Trusted team are always so efficient and deal with issues very promptly. They are really patient too, I am not great with technology and some of my questions must be frustrating for them but they are always helpful and polite. I cannot recommend them enough.
It's a pleasure to work with you. Best service ever!!!
Unintimidating and friendly staff and good value for money with a great follow up service if I need it. They've carried out work in my home as well as setting the family up with the hardware and software we needed.
Excellent helpful prompt service as usual !
My small Company, Scentimental Ltd., has always received prompt, friendly and excellent problem resolving service from Trusted PC Man. We highly recommend them. Alan S Taylor CEO
Fixed a water damaged pc rapidly. Highly recommend!
I’ve just purchased a restaurant with existing CCTV installed by Andy and his team.The previous owner had lost all the paperwork about the system so Andy sorted me out within an hour. Up and running on all my device with our new cloud storage account. Thanks very much
The Trusted PC Man, based in Grayshott, is a new experience.I feel so lucky to have their help for the last couple of months. They are now suggesting, that it would be rather good to purchase new PCs etc. I knew that I needed to up grade, but the Trusted PC Man did not, for a second, force me to up grade.I have now been offered to choose from several computers but I have asked him to make the choices.Both he and his Trusted colleague in the office know much more than I do.Thank you Trusted PC Man - I await for your choice.
Being both retired and not very techy, I have found The Trusted PC Man excellent to deal with when replacing my aging PC. The various options were explained simply and easily and the installation was also quick and easy. I cannot recommend them high enough.
Dan built me a bespoke totally silent PC, in just a few days, transferred all my data over, installed & answered all my questions. A pleasure to deal with this cheerful team. Highly recommended.
Have been using Trusted PC for our business for over 10 years. Dan and his team are always efficient and quick to respond.
The service from Andy and Melody is always excellent! Above and beyond
After having problems with a self built PC, I approached Trusted to help solve what was wrong. The team were incredibly helpful and managed to support with specs in line with my requests, as well as advising what would be best overall with their knowledge and expertise. Trusted resolved the issue, which just so happened to be extremely uncommon! Thank you to everyone involved in helping fix my build, especially Mike who provided constant comms and updates throughout. Shout out to Ruby the office dog! 🐕 and a massive thanks again Mike/all ☺️
I have used this company for a number of years now and always found them to be helpful, knowledgeable and very pleasant to deal with. It’s great to have someone like this in the locality and so they are able to offer a personal service as well as efficient repairs and advice.
Dan did an excellent job of rescuing my data from an old machine and transferring it to a new one. His service was swift and he provided guidance about new hardware as my knowledge was very out of date. I would definitely recommend.
A very professional and friendly service nothing is too much trouble.Thanks to the whole team.
I have had support for my business from Trusted PC Man for a couple of years now which has always been absolutely brilliant. Dan has just custom built a PC for me. He was super helpful throughout the process and turned it around really quickly. I thoroughly recommend these guys for any PC help!
ALLWAYS A GREAT , FIRIENDLY AND PROFESSIONAL SERVICE.
Had a few issues today, back on my lap top post Xmas. Trusted PC sorted them out today and there seemed like quite a few issues. Well done Mike Beaumont-Williams for getting me back and running!
Very professional company, helpful in all aspects of computers and assisting when needed. Would not hesitate to recommend Trusted PCMan
Just wanted to thank you for the splendid job you have done on this project. All is working perfectly, and I was pleased to find that all my favourites came through the process.
It’s in the name. A great personal service. These guys know what they’re doing.Superb friendly service. I wouldn’t go anywhere else…
As a senior person and not technically very knowledgeable the help was very very good and considerate from the whole team. I could not have carried out the work without their expertise - very well done all round.I would recommend them with complete confidence.It is conforting to have the availability of such a company to call upon whether on a personal visit or by telephone.
I’ve used TrustedPCMan over several years and with several iterations of computers and I’ve always found them to be knowledgeable, hard-working and honest. I really couldn’t want anything more from a firm such as theirs. I recommend them wholeheartedly and unreservedly.
I had a problem this morning. Sorted by Anthony in an hour or so. As always efficient and friendly
I delivered an arthritic 2011 Imac to Trusted Pc Man , Dan , and he took several years off it , really humming along now . Excellent customer service and reasonable prices in this computer shop - go there . Jim
Over more than two decades that I've had the good fortune to have Trusted PC Man maintain/upgrade/help my computer's function, I have never experienced anything more than good humour, professionalism and efficiency from Andy, Melody and their Team. Long may it continue, thank you!!
Great service, and a real pleasure to deal with. Thank you!
Great communication and easy to deal with team. Highly recommended
Very efficient and speedy service. Would definitely recommend Dan.
They are the go to PC fixer in this locality, friendly and highly competent. When a 'refresh' of my PC didn't do the trick another route (to improving broadband speed) was suggested and to date has worked like a dream. Highly recommended, friendly people who know their stuff.
always keen to help and drop everything for ones PC problems
So good to find a business which does what it says on the tin!Excellent service quickly repairing my laptop, and also advising me of other useful services. Will definitely use again
Fantastic customer service again. Thank you for resolving works office disruption to internet and sorting issue on my home PC.
Trusted pc man will be one of the services we will most miss when we leave Grayshott, but we will be taking them with us to North London on the internet!
