FAQs and Support

FAQs and Support

We understand that IT is an important part of your life and your business so please read on to discover a little more about what we’re aiming to achieve, what we’re about and a little info regarding our services and procedures.

Support

We offer our clients the facility to initiate secure remote connections to devices for support purposes. We can also arrange engineer visits to your home / business as well as a drop off facility if you can bring your device to us - link to Google Maps.

Please get in touch by calling us on 01428 606395 / 01428 909385 or head over to our Contact page.

If you have been directed to this page by one of our engineers and if you have been asked to click on the ‘GET SUPPORT’ button below, please refer to our REMOTE INFO FAQ which explains the remote connection process in detail.

General enquiries

If you aren’t yet an existing customer of ours then we’d love to work with you.

Please get in touch by calling us on 01428 606395 / 01428 909385 or head over to our Contact page.

Any questions? We’re more than happy to help!

Trusted PC Man
Excellent
4.9
Based on 164 reviews
review us on
Great to have such an excellent pc business in Grayshott. Melody is always really helpful and responsive, with home visits available if needed, and recently booked just a couple of days ahead. It’s worth having a special annual licence to connect remotely to their workshop so that problems may be dealt with more quickly. A great team, from Andrew and Melody to Dan, who built me a new pc and laptop, and Mike who recently investigated the loss of internet to my desktop pc. A reassuring presence in the village and highly recommended.Jan
Absolutely wonderful people within a company that could not be more aptly named, Melody was so helpful from the start, more than I could have anticipated or have ever experienced with another company to be honest. My email queries were responded to quickly and in a detailed manner, very clear but not filled with technical jargon that wouldn’t be understood, not without explanation. My PC is now operating better than before and at a very decent cost, which is more than it was doing before a remote session with Trusted PC Man. I will always keep them as our go to for all IT issues going forward. Thank you to Melody especially
The Trusted team are always so efficient and deal with issues very promptly. They are really patient too, I am not great with technology and some of my questions must be frustrating for them but they are always helpful and polite. I cannot recommend them enough.
It's a pleasure to work with you. Best service ever!!!
Unintimidating and friendly staff and good value for money with a great follow up service if I need it. They've carried out work in my home as well as setting the family up with the hardware and software we needed.
Excellent helpful prompt service as usual !
My small Company, Scentimental Ltd., has always received prompt, friendly and excellent problem resolving service from Trusted PC Man. We highly recommend them. Alan S Taylor CEO
Fixed a water damaged pc rapidly. Highly recommend!
I’ve just purchased a restaurant with existing CCTV installed by Andy and his team.The previous owner had lost all the paperwork about the system so Andy sorted me out within an hour. Up and running on all my device with our new cloud storage account. Thanks very much
The Trusted PC Man, based in Grayshott, is a new experience.I feel so lucky to have their help for the last couple of months. They are now suggesting, that it would be rather good to purchase new PCs etc. I knew that I needed to up grade, but the Trusted PC Man did not, for a second, force me to up grade.I have now been offered to choose from several computers but I have asked him to make the choices.Both he and his Trusted colleague in the office know much more than I do.Thank you Trusted PC Man - I await for your choice.
Being both retired and not very techy, I have found The Trusted PC Man excellent to deal with when replacing my aging PC. The various options were explained simply and easily and the installation was also quick and easy. I cannot recommend them high enough.
Dan built me a bespoke totally silent PC, in just a few days, transferred all my data over, installed & answered all my questions. A pleasure to deal with this cheerful team. Highly recommended.
Have been using Trusted PC for our business for over 10 years. Dan and his team are always efficient and quick to respond.
The service from Andy and Melody is always excellent! Above and beyond
After having problems with a self built PC, I approached Trusted to help solve what was wrong. The team were incredibly helpful and managed to support with specs in line with my requests, as well as advising what would be best overall with their knowledge and expertise. Trusted resolved the issue, which just so happened to be extremely uncommon! Thank you to everyone involved in helping fix my build, especially Mike who provided constant comms and updates throughout. Shout out to Ruby the office dog! 🐕 and a massive thanks again Mike/all ☺️
I have used this company for a number of years now and always found them to be helpful, knowledgeable and very pleasant to deal with. It’s great to have someone like this in the locality and so they are able to offer a personal service as well as efficient repairs and advice.
Dan did an excellent job of rescuing my data from an old machine and transferring it to a new one. His service was swift and he provided guidance about new hardware as my knowledge was very out of date. I would definitely recommend.
A very professional and friendly service nothing is too much trouble.Thanks to the whole team.
I have had support for my business from Trusted PC Man for a couple of years now which has always been absolutely brilliant. Dan has just custom built a PC for me. He was super helpful throughout the process and turned it around really quickly. I thoroughly recommend these guys for any PC help!
ALLWAYS A GREAT , FIRIENDLY AND PROFESSIONAL SERVICE.
Had a few issues today, back on my lap top post Xmas. Trusted PC sorted them out today and there seemed like quite a few issues. Well done Mike Beaumont-Williams for getting me back and running!
Very professional company, helpful in all aspects of computers and assisting when needed. Would not hesitate to recommend Trusted PCMan
Just wanted to thank you for the splendid job you have done on this project. All is working perfectly, and I was pleased to find that all my favourites came through the process.
It’s in the name. A great personal service. These guys know what they’re doing.Superb friendly service. I wouldn’t go anywhere else…
As a senior person and not technically very knowledgeable the help was very very good and considerate from the whole team. I could not have carried out the work without their expertise - very well done all round.I would recommend them with complete confidence.It is conforting to have the availability of such a company to call upon whether on a personal visit or by telephone.
I’ve used TrustedPCMan over several years and with several iterations of computers and I’ve always found them to be knowledgeable, hard-working and honest. I really couldn’t want anything more from a firm such as theirs. I recommend them wholeheartedly and unreservedly.
I had a problem this morning. Sorted by Anthony in an hour or so. As always efficient and friendly
I delivered an arthritic 2011 Imac to Trusted Pc Man , Dan , and he took several years off it , really humming along now . Excellent customer service and reasonable prices in this computer shop - go there . Jim
Over more than two decades that I've had the good fortune to have Trusted PC Man maintain/upgrade/help my computer's function, I have never experienced anything more than good humour, professionalism and efficiency from Andy, Melody and their Team. Long may it continue, thank you!!
Great service, and a real pleasure to deal with. Thank you!
Great communication and easy to deal with team. Highly recommended
Very efficient and speedy service. Would definitely recommend Dan.
They are the go to PC fixer in this locality, friendly and highly competent. When a 'refresh' of my PC didn't do the trick another route (to improving broadband speed) was suggested and to date has worked like a dream. Highly recommended, friendly people who know their stuff.
always keen to help and drop everything for ones PC problems
So good to find a business which does what it says on the tin!Excellent service quickly repairing my laptop, and also advising me of other useful services. Will definitely use again
Fantastic customer service again. Thank you for resolving works office disruption to internet and sorting issue on my home PC.
Trusted pc man will be one of the services we will most miss when we leave Grayshott, but we will be taking them with us to North London on the internet!
What can I say, Trusted pc are the best asset any company can have on the books.Kind regardsKel & Teens
I was dreading changing my computer after 9 years with all the detritus on it, but Dan was marvellously helpful and supportive, and made the whole experience very easy. It is marvellous that it doesn't take ten minutes to get it going in the morning! Thanks Dan.
We have used Trusted PC over many years, fantstic service and really reasonably priced. Very knowedgeable and lost of experience in the team. Would 100% recommend them.
Very fast and efficient advice and work on our All-in-One PC. Extremely knowledgeable staff and excellent advice on how the issues with our computer could be fixed.The PC now works so much faster!!
Have used Trusted PC Man for several years now, excellent service from Mike and Dan always there to help and resolve the issues quickly
As usual excellent service and good comunication
Andy and his team have been outstanding in their professionalism, expertise and good humour in supporting me with my pc needs over at least the last 13 years or so! They have been patient, good humoured and always found solutions - and are excellent value for money.
Always very helpful, courteous and willing to help
Lovely lads, always happy to help out a girl in distress
Always brilliant, very helpful, courteous and have sorted out my problems for what seems forever! Cannot rate them highly enough. Thank You to everyone at Trusted PC Man They continue to provide quick support when needed - continue on from my last post 2 years ago.
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